Refund and Cancellation Policy
Before payment
You can abandon checkout at any time. You are not charged, and your reserved units are released automatically after the reservation period.
If your payment arrives too late
If your payment completes after your reservation expired and someone else has claimed those units in the meantime, we refund you in full automatically and notify you by email.
If your submission is not approved
If we cannot approve your submission, we will offer you the choice of:
- making the changes we ask for (a new image, display name, or link) at no additional charge; or
- a full refund.
If the reason is a serious violation (for example illegal content, malware, fraud, or impersonation), we may decline a refund where the law allows.
Your right to cancel
You can cancel your purchase for a full refund within 14 days of paying, as long as your placement has not yet been published. To cancel, email support@milliondigitalmonument.com with your order reference.
At checkout you ask us to start reviewing and displaying your placement immediately, and you acknowledge that your right of withdrawal ends once your placement is published. If we publish it within the 14 days, the right ends at that moment.
After your placement is published
Purchases are non-refundable once a placement is published, because the display spot was reserved for you and could not be sold to anyone else. This does not limit any rights you have under the consumer law of your country.
If we remove a published placement because of a later policy violation, a refund is at our discretion and subject to the Content Policy.
How refunds are paid
Refunds are paid to the original payment method via Stripe. They usually appear within 5–10 business days, depending on your bank. Refunds are always for the full amount paid for the order, including any optional extra support you added.
A refunded placement is no longer displayed, and the units may become available for others to claim.
Requesting a refund
Email support@milliondigitalmonument.com (or use Contact) and include your order reference (it starts with MDM-).